Ambir Technology Group Inc., a Saint John, Canada-based information and communication technology (ICT) consulting and application development outsourcing company, has received a $333,000 contribution from the National Research Council of Canada Industrial Research Assistance Program.
The company, which is a full service consulting firm that assists organizations with IT solutions from concept to implementation, will use the funds to develop a research project aimed to automate some of the technical support of offshore call centres, enabling network and computer specialists to maintain these centres remotely.
Call centres in many offshore locations require network and computer specialists to maintain and upgrade their complex systems. The new technology being developed by Ambir Technology Group will automatically fix simple software problems, and flag the more complex problems to Canadian-based technicians.
FinSMEs
22/02/2010