LiveOps, Inc., a Redwood City, California-based provider of cloud contact center and customer service solutions, closed a $30m debt financing from Comerica Bank.
The company intends to use the funds to accelerate growth worldwide. In conjunction with the funding, LiveOps, acquired UserEvents and its flagship product CxEngage, a contextual routing engine that can aggregate and process events on any social, web, mobile or voice channel in real time.
In conjunction with the round, the company also formed two separate corporate entities:
– LiveOps Cloud Platform provides contact center applications that enable organizations to manage multichannel customer interactions across voice, email, chat, social media and SMS, and
– LiveOps Agent Services provides on-demand outsourced customer service through a network of 20,000 independent, work-at-home agents.
The two businesses, called LiveOps Cloud Platform, LLC and LiveOps Agent Services LLC, will be run as wholly owned subsidiaries of LiveOps, Inc. with Marty Beard, CEO, assuming the Chairman of the Board position.
The company, which has European regional headquarters in London, supports a wide range of industries including retail, financial, health care, insurance, and high tech.
FinSMEs
27/01/2014