Akosha, a New Delhi, India-based online consumer service and feedback platform, closed a $5.2m funding.
Sequoia Capital made the investment.
The company intends to use the funds to expand its OneDirect Suite of enterprise solutions like customer service benchmarking, online feedback CRM, and reputation management solutions.
Founded in 2010 by Ankur Singla (COO), who was joined by Avinash Vankadaru (COO) and Vishal Pal Chaudhary (CTO), Akosha is a provider of an online platform that connects consumers and brands for customer service and feedback.
While consumers gain access to a platform that allows them to share their grievances and feedback, brands are able to leverage a software suite to drive quick resolution while protecting their brand equity by keeping customer complaints off social media. In addition, Akosha provides brands with customer service and feedback metrics to benchmark themselves against competitors.
As of June 2014, the company received over 790,000 customer service issues across sectors including telecom, consumer appliances, mobile, insurance, banking and e-commerce.
Over 100 large brands use its online platform and over a dozen of them have become paying customers suh as Voltas, Aircel, Snapdeal, Micromax and Groupon.
FinSMEs
03/07/2014