Reputation.com, a Redwood City, Calif.-based provider of Online Reputation Management (ORM) technology and services, raised $20m in funding.
Backers included Ascension Ventures and existing backers August Capital, Bessemer Venture Partners, Icon Ventures, Kleiner Perkins, and Focus Ventures.
Led by Shrey Bhatia, President and CEO, Reputation.com provides a SaaS online reputation management platform which has managed tens of millions of consumer reviews and interactions across hundreds of thousands of online points of presence for many of the largest companies spanning 77 industry verticals, including healthcare, retail, automotive, restaurants and others.
The platform, with over 20 patents awarded, helps enterprise businesses engage consumers by aggregating all feedback—whether it originates from a review site, social media community, or mobile survey—into an enterprise dashboard that supports a comprehensive view of practitioner and facility reputation, respond to consumer feedback from a single interface, to speed issue resolution and improve patient satisfaction, promote a business’ reputation by syndicating reviews and direct survey results to practitioner and location web pages and online communities, mine online conversations for systematic trends in consumer experience, spot areas for operational improvement, and trigger corrective action.
FinSMEs
05/01/2017