The amount of the deal was not disclosed.
In The Chat (ITC) is an enterprise-grade digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation with customers – without silos, agent confusion or customer aggravation.
The platform will now be integrated with Pega’s AI-powered customer engagement solutions, providing clients a way to connect with customers.
Pegasystems provides customer engagement software that enables people to deploy, extend and change applications to meet strategic business needs. Over its 35-year history, the company has delivered capabilities in CRM and digital process automation (DPA), powered by advanced artificial intelligence and robotic automation, to allow leading brands to achieve their business results.
FinSMEs
14/05/2019