Cisco (NASDAQ: CSCO) completed the acquisition of CloudCherry, a Salt Lake City, UT-based Customer Experience Management (CEM) company.
The deal was announced on August 26, 2019.
CloudCherry provides predictive analytics, rich customer journey mapping and survey capabilities. The company’s open API platform simplifies how customer data is ingested from systems of records, transactional data, and other data sources – all in real time – to allow agents to improve customer loyalty and satisfaction.
Together, Cisco and CloudCherry will enable companies to improve their contact center from delivering reactive care to providing predictive support and move from isolated customer interactions to cohesive, engaging experiences for improved business outcomes.
The CloudCherry team joins Cisco’s Contact Center business unit.
FinSMEs
14/10/2019