yellow.ai, a San Francisco, CA-based customer experience (CX) automation platform, raised $78.15M in Series C funding.
The round, which brought total funding raised so far to $102.15M, was led by WestBridge Capital with participation from Sapphire Ventures, Salesforce Ventures and Lightspeed Venture Partners.
Led by Raghu Ravinutala, CEO and Co-Founder, yellow.ai enables enterprises to leverage its proprietary NLP engine and platform to build chatbots and voice bots, in 100+ languages, across 35+ channels that automate functions like Customer Support, Customer Engagement, Conversational Commerce, and Employee Experience. The platform, which comes pre-integrated with enterprise applications like Salesforce, Shopify, Cisco, Avaya, SharePoint, and 100 more, is used across 50+ countries by 700+ enterprises, including Domino’s, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors.
The company intends to use the funds to deepen investments in global expansion, hiring top talent across regions, and applied R&D in hyper-automation. It aims to strengthen its leadership in 50+ countries including India, Southeast Asia, UK, Middle East, and LatAm, and establish a presence in the U.S., adding 70 employees to its 500+ global headcount.
FinSMEs
04/08/2021