Neuron7.ai, a San José, CA-based provider of AI-powered customer and field service software, raised $10M in Series A funding.
The round was led by Battery Ventures and Nexus Venture Partners. Bill Binch, Operating Partner at Battery Ventures, will join Neuron7’s board of directors.
The company intends to use the funds to grow its product and customer success teams in the US and India.
Led by CEO Niken Patel, Neuron7.ai leverages Artificial Intelligence (AI) and Natural Language Processing (NLP) to enable companies to diagnose and resolve complex issues and make accurate service decisions, at scale. The Neuron7 Service Intelligence Platform is a cloud-based service that extracts intelligence from data and people. This “Collective Intelligence” is turned into actionable predictions that help people diagnose and resolve any issue in seconds, no matter how complex the issue, and no matter how experienced the service person is.
It is integrated with existing customer service systems like Salesforce Service Cloud, ServiceNow, and Microsoft D365.
Since its launch last year, Neuron7 has been deployed by Keysight Technologies, Xilinx, Parkview Healthcare, Softtek, and other companies.
FinSMEs
21/06/2022