Gorgias, a San Francisco, CA-based customer service platform designed for ecommerce, raised $30m in Series C funding.
The round, raised at a $710m valuation, was led by Transpose Platform and Shopify, with participation from insider Jason Lemkin fromSaaStr and Rajeev Dham from Sapphire Ventures, CRV, and Alven.
The company intends to use the funds for advanced development of its automation and revenue suites for ecommerce customer experience, complementing its all-in-one helpdesk for merchants on Shopify and other commerce platforms. Funding will specifically be utilized to accelerate development of Gorgias’ Automation Add-on, which currently deflects up to a third of incoming tickets by helping customers instantly find answers for repetitive requests, and for a new Revenue Add-on, which will identify high-value, high-intent potential customers to generate further revenue through online customer service.
Founded in 2015 by Romain Lapeyre and Alex Plugaru, Gorgias provides a platform that unifies all channels that shoppers use to contact online stores, bringing those conversations into one feed for each company. Once centralized, those support tickets can be dealt with more strategically across live chat, email, phone, SMS, messaging apps and social media. There are more than 10,000 Shopify, BigCommerce, and Adobe Commerce retailers on the Gorgias platform, including Princess Polly, Steve Madden, Olipop, and Marine Layer.
The team now includes 240 employees across 16 countries, with offices in San Francisco, Paris, Toronto, New York City, Sydney, Belgrade, and Charlotte.
Started in 2016, Gorgias has scaled to more than 10,000 dedicated merchants in less than six years, doubling in size since its Series B round at the end of 2020, in which the company raised $25 million.
FinSMEs
15/08/2022