Carbyne, a NYC-based provider of cloud-native emergency contact center solutions, raised $56m in Series C funding.
Cox Enterprises and Hanaco Growth Fund co-led the round, joined by new investors Valor Equity Partners, General Global Capital, TalC, and Sandiip Bhammer alongside existing investors including Founders Fund, FinTLV, Elsted Capital Partners, and former CIA Director General David Petraeus.
The company, which has raised $128m to date, intends to use the funds to accelerate global expansion, continue growing its B2B business which allows corporations to increase situational awareness and collaborate more efficiently during emergencies, and invest in emerging technologies, building AI and NLP-based capabilities into its APEX platform with the support of top-tier technology partners.
Led by Amir Elichai, CEO and Founder, Carbyne is a global mission-critical, cloud-native contact center provider. Its AEX platform enables emergency contact centers and select enterprises to connect with callers as well as connected devices via secure communication channels without needing to download a consumer app. Its life-saving solutions serve over 120 states and local governments globally.
The company recently secured several large multi-year contracts, including agreements with the city of NewOrleans, Louisiana for its APEX platform, Volusia County, Florida for its Universe platform, and GlobalMedicalResponse (GMR) for both its Bridge Desk & APEX products. Carbyne and GMR developed BridgeDesk, a distributed asset management solution to oversee emergency personnel, vehicles, and equipment in real time. With APEX, GMR’s contact centers will be able to receive and share live video, images, and locations from individuals in critical situations in which every second counts.
FinSMEs
07/09/2022