Ushur, a Santa Clara, CA-based company providing an AI-powered Customer Experience Automation (CXA), raised $50M in Series C funding.
The round was led by Third Point Ventures with participation from existing investors Iron Pillar, 8VC, Aflac Ventures and Pentland Ventures.
The company intends to use the funds to expand its experience automation portfolio, developing new innovations in AI and moving into new regions and industry verticals.
Led by CEO Simha Sadasiva, Ushur delivers an AI-powered Customer Experience Automation platform purpose-built from the ground up to intelligently automate entire customer journeys end to end. TheCXA platform facilitates Micro-Engagements™, short exchanges of information that give customers the freedom to dip in and out of interactions at their convenience. With digital self-service at the core, Ushur’s no-code platform enables non-technical users, especially in highly regulated industries such as healthcare, insurance and financial services, to visually create sophisticated AI-powered workflows for automating tasks such as claims processing and claimant engagement, urgent member interactions in adverse weather events, customer support, Medicaid redetermination, pharmacy experiences and appointment scheduling. In the last 12 months, Ushur has tripled its headcount, doubled its customer base and achieved a Net Revenue Retention (NRR) of 164% as enterprises have moved toward AI-driven automation solutions purpose-built for end-to-end customer engagement applications. Half of customers are Fortune 500 companies including globally recognized brand names such as Aflac, Cigna, CVS, Irish Life, United Healthcare and Unum Group. In addition to growing its customer base, Ushur has expanded its ecosystem through strategic partnerships with Benefitfocus, Sutherland, HCL, WNS, Sagility and Guidewire, the launch of a rapid integration capability with Salesforce AppExchange and the addition of Ushur’s Healthcare solution to the Amazon Web Services Marketplace.
FinSMEs
07/02/2023