Cordless, a London, UK-based provider of call centre software built with conversation intelligence, raised $2.3M in Seed funding.
The round was led by Fly Ventures with participation from Passion Capital, TrueSighy, and Renaud Visage.
The company intends to use the funds for customer acquisition, and product development.
Led by CEO Luba Chudnovets and CTO Irina Bednova, Cordless provides a cloud-based call centre for customer support teams with built-in conversational intelligence. It enables teams to talk to customers over the phone and gather deep insights from the conversations. With the transcriptions out of the box, sentiment analysis, auto-tagging of conversations, and deep integrations with popular CRMs, Cordless allows customer support managers to identify areas for improvement and opportunities, for training, spot the trends in customer queries and communicate with the broader team.
Currently, Cordless serves companies like Curve, Plend, Second Nature, and Fronted.
FinSMEs
01/03/2023