ZapScale, a Wilmington, DE-based provider of a platform designed for B2B SaaS companies, raised $2.5M in Seed funding.
The round saw participation from Blume Ventures, Veda VC, Java Capital, 100xEntreprenuers, T2D3 Capital, Arka Venture Labs, and Mplier Capital Ventures.
The company intends to use the funds to accelerate the development of its Customer Success Platform, with a focus on enhancing its AI-driven capabilities and expanding its presence in the US market.
Led by Founder and CEO Manasij Ganguli, ZapScale is a customer success platform designed for B2B SaaS companies, focused on small and medium-sized enterprises, that equips customer success teams with the tools they need to effectively monitor and manage their customers. Leveraging AI technology and data from multiple customer touchpoints, ZapScale provides actionable insights, predictive analytics, and ready-made playbooks to proactively address customer needs, reduce churn, and identify upsell opportunities. The solution features over 40 pre-built KPIs, 50 out-of-the-box playbooks, and integrations across multiple sources.
FinSMEs
13/06/2023