Bloomfire, an Austin, TX-based provider of knowledge management platform solutions, acquired Seva, Inc., a dynamic customer support SaaS company.
The amount of the deal was not disclosed.
The acquisition will enable Bloomfire to bolster its capabilities and expand its reach in the enterprise knowledge management and generative AI space. By leveraging Bloomfire’s technology and Seva’s AI and Federated Search functionality, the joint forces will allow businesses to provide access to the right information at the right time, enhancing productivity, fostering collaboration, and delivering exceptional customer support.
Seva provides an AI powered agent-assist platform that give information to support teams, enabling them to solve customer support inquiries fast. Integrated into CX platforms from Slack, MS Teams, Salesforce, Zendesk, JIRA, and more, Seva eliminates the need for agents to search through documents by acting as a “digital teammate” that searches for and returns precise answers, quickly.
As part of the acquisition, Sanjay Jain, former founder & CEO of Seva, will join Bloomfire as Chief Technology Officer.
Led by CEO Ben Little, Bloomfire is a knowledge management SaaS company that empowers organizations to capture, share, and leverage collective knowledge to drive business outcomes. With its platform, search capabilities, and advanced analytics, the solution enables teams to collaborate, innovate, and make informed decisions.
Bloomfire plans to integrate Seva’s advanced AI capabilities into its existing platform, enabling its platform to serve as a “Digital Knowledge Worker” supporting the needs of companies to retain and share knowledge, deliver insights, and provide customer support. Users can enable their Digital Knowledge worker to leverage generative AI, sentiment analysis, and intelligent chatbots to drive meaningful interactions and surface insights from their knowledge base.
FinSMEs
20/07/2023