ReflexAI, a New York-based provider of AI-powered training and quality assurance tools for high-stakes call centers, raised $3.3M in funding.
The round was led by Footwork. Other investors included Emerson Collective, Alt Capital, Gaingels, and angel investors with expertise across healthcare and technology innovation.
The company intends to use the funds to expand operations and its business reach.
Led by CEO Sam Dorison, and Chief Product & Technology Officer John Callery, ReflexAI provides training and quality assurance tools for contact center operations across crisis response, emergency dispatch, and healthcare. Its training simulations accelerate and improve agent preparation while reducing manual training costs. In addition, its quality assurance tools enable coverage, reducing costs while providing actionable insights to improve performance.
Since launching in 2022, ReflexAI has seen significant interest in their tools from crisis lines, healthcare systems, digital and behavioral health, and emergency dispatch. The company is currently building a training tool for military veterans, which includes three AI-powered simulations.
FinSMEs
28/07/2023