Teleo Capital will merge Sharpen Technologies, an Indianapolis, IN – based provider of cloud-based contact center software, and Plum Voice, a NY-based recognized leader in AI-powered voice-based customer interaction technology.
The terms of the acquisition were not disclosed.
Founded in 2000 and led by Matt Ervin, CEO, Plum Voice provides a suite of solutions, including voice automation, speech recognition, and omnichannel capabilities, which will complement Sharpen’s existing product portfolio.
With this acquisition, Sharpen will gain access to Plum Voice’s innovative technology platform, expanding its capabilities in interactive voice response (IVR) and conversational AI, allowing businesses to communicate in a way that is efficient, responsive, controlled and compliant. Plum’s technology has been adopted by organizations across various industries to improve customer service, increase efficiency, and drive digital transformation.
Led by Charlie Newark-French, CEO, Sharpen is a provider of cloud-based customer engagement solutions. The company’s platform helps organizations optimize agent and employee performance through context-based routing, reporting, and dynamic scripting.
FinSMEs
23/10/2023