Cognigy, a Düsseldorf, Germany-based company which specializes in AI-first customer service automation, raised $100M in Series C funding.
The round was led by Eurazeo Growth, with participation from existing investors Insight Partners, DTCP, DN Capital and others.
The company intends to use the funds to expand its development efforts.
Founded in 2016 by Benjamin Mayr, Philipp Heltewig and Sascha Poggemann, Cognigy provides an enterprise-grade AI platform to build, operate and analyze the advanced AI Agent workforce for many brands. Its AI-first approach uses both conversational and generative AI to deliver pre-trained AI agents that resolve high-volume customer requests at scale. As well as serving end customers, the same AI agents switch roles to act as agent copilots, providing instant and contextual assistance to human agents and automating routine tasks such as call wrap-up.
Over 1,000 brands worldwide use Cognigy’s AI platform with millions of transactions processed per day in production. The customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.
FinSMEs
11/06/2024