Decagon, a San Francisco, CA-based generative AI company empowering enterprise customer support, raised $35M in Seed and Series A funding.
The Seed round was led by a16z and Series A was led by Accel with participation from A*, Elad Gil, and angels including Aaron Levie (CEO, Box), Howie Liu (CEO, Airtable), Matt MacInnis (COO, Rippling), Aaref Hilaly (Partner, BCV), Mike Vernal (Ex-Sequoia), Frederic Kerrest (Cofounder, Okta), Jack Altman (CEO, Lattice), and Ed Hallen (Cofounder, Klaviyo).
The company intends to use the funds to continue advancing its product and expanding its team.
Founded by CEO Jesse Zhang and CTO Ashwin Sreenivas, Decagon is a generative AI company that powers enterprise customer support. Its platform provides customers with human-like interactions and CX leaders with control and visibility into their organizations. Its AI-powered analytics dashboard automatically reviews and categorizes customer conversations to identify themes and suggests additions to their knowledge base to better address customer inquiries. Customer experience leaders can use it to become proactive in their approach to customer support, rather than reacting to individual customer requests.
Decagon serves businesses such as Eventbrite, Bilt, Webflow, Substack, and Rippling.
FinSMEs
19/06/2024