Bland AI, a San Francisco, CA-based provider of a platform automating phone calls for the enterprise using hyper-realistic AI agents, raised $16M in Series A funding.
The round was led by Scale Venture Partners. Other investors included Y Combinator and angel investors Max Levchin the founder of Paypal, Piotr Dąbkowski the CTO of Eleven Labs CTO, Jeff Lawson the founder of Twilio, and others.
The company intends to use the funds to expand operations and its development efforts.
Led by CEO Isaiah Granet, Bland AI provides a conversational AI platform that automates phone calls for businesses using hyper-realistic AI agents. The solution allows enterprises to build, test, and deploy their own AI phone calling agents. Customers start by choosing a voice and creating a conversational pathway, a tree of prompts that dictates how the AI might respond to any given response from a customer. Once a pathway is built out, the AI agent can traverse the pathway to figure out the right response, allowing it to always stay on track and help the customer, regardless of what the AI encounters. Aspects of the platform include:
- Integrations into any other system, knowledge retrieval from documents, and the ability to transfer to a human when necessary.
- Transcripts of calls, post call analytics, and the ability to train the AI on own phone calling data.
- Voice cloning, multi-language support, an AI testing system, and infinite calling scalability.
FinSMEs
28/08/2024