DevRev, a Palo Alto, CA-based provider of an AI-native platform that unifies customer support and product development, raised $100M in Series A funding, at $1.1 Billion valuation.
The round was led by Khosla Ventures, Mayfield Fund, and Dheeraj Pandey’s family office, Param Hansa Values, in addition to accelerators and family offices of tech CEOs and VCs.
The company intends to use the funds to expand operations and its development efforts.
Led by Dheeraj Pandey, and by Manoj Agarwal, DevRev is a knowledge graph company which provides an AgentOS platform that is operationalizing GenAI in the enterprise with data migration from legacy systems and lightweight AI agents. The platform creates three foundational layers:
- airdropped data from legacy systems into a highly extensible customer and product graph;
- which then powers search, analytics, and workflows;
- on top of which rest the AI-native apps for customer service, product management, and software engineering.
DevRev’s agents transform experiences for customer service staff, support engineers, product managers, and software developers by analyzing structured and unstructured data like customer conversations, searches, and session analytics. This happens via lightweight surfaces such as search bars on websites, with just 7 lines of code. Its simplified stack can co-exist or replace solutions such as Zendesk, Salesforce Service Cloud, Intercom, and Atlassian Jira.
The company serves several customers in G500 and the SaaS unicorn club.
FinSMEs
11/08/2024