Gladly, a San Francisco, CA-based company which specializes in customer service innovation, raised $40M in funding.
The round was led by AVP.
The company intends to use the funds to expand operations and its business reach.
Led by CEO Joseph Ansanelli, Gladly is provider of an AI-powered, people-centered customer service platform built to navigate consumer landscape. It empowers brands to deliver customer experiences at scale, enabling them to efficiently overcome the challenges of declining customer loyalty and rising costs. Its approach puts customers at the center, unifying all interactions into a single, lifelong conversation. This ensures customers have personalized experiences across all channels, driving faster resolutions and deeper, more meaningful connections that boost customer loyalty and lifetime value.
It is used by hundreds of iconic brands like Nordstrom, Warby Parker, and Crate & Barrel, among others.
FinSMEs
26/09/2024