Ujet, a San Francisco, CA-based provider of AI-powered cloud contact center solutions, closed its latest round which brought the total raised in Series D funding to $76M.
Its latest round was led by Sapphire Ventures, with participation from new investors KeyCorp and IonPacific, and existing investors GV, Kleiner Perkins, Citi Ventures, DCM, and Ericsson Ventures.
The company intends to use the funds to accelerate its end-to-end vision of AI-powered CX orchestration, incorporating real-time Generative AI with contact center as a service (CCaaS), workforce management (WFM), and analytics for personalized customer experiences at enterprise scale.
Ujet aims to inject AI across every aspect of the customer journey and contact center operations, to drive automation and efficiency. Its AI solutions enable agents and operations to get access to elevated experiences and actionable insights. Built on a cloud-native architecture with a CRM-first approach, the company ensures security, scalability, and prioritized data insights (without storing PII), partnering with businesses to deliver enhanced interactions, decision-making, and accelerated growth in the AI-driven world.
As part of this strategic growth, Vasili Triant has been promoted to Co-CEO, with Anand Janefalkar, the founding CEO, shifting focus towards scaling Product and Engineering for Ujet’s next phase of growth.
FinSMEs
25/09/2024