Decagon, a San Francisco, CA-based innovator in AI customer support agents, raised $100M, including its latest Series B funding round.
The $65M Series B round was led by Bain Capital Ventures with participation from Elad Gil, A*, Accel, BOND Capital and ACME Capital.
The company intends to use the funds to expand its engineering team, accelerate its go-to-market strategy to meet the growing demand for AI-powered customer support solutions, expand into new verticals and introduce additional modalities like voice.
Led by CEO Jesse Zhang, Decagon specializes in AI-powered customer support agents designed to enhance enterprise customer support by automating and resolving inquiries at scale. Its agents automate repetitive tasks, boost productivity and empower customer support teams to take on more strategic roles.
Industry leaders like Duolingo, Notion, Rippling, Eventbrite and Bilt use Decagon’s AI agents to manage customer interactions from start to end, including fetching data, taking actions and reviewing conversations.
FinSMEs
15/10/2024