Fixify, an Arlington, VA-based AI-powered IT help desk solution provider, raised $25M in Series A funding.
The round was led by Costanoa Ventures, Decibel Partners and Paladin Capital Group with participation from Scale Venture Partners. In addition to the raise, Fixify also announced that Mourad Yesayan, Managing Director at Paladin Capital Group, will be joining Fixify’s board to provide strategic counsel on AI and cybersecurity. Yesayan joins existing board members Dan Nguyen-Huu, Partner at Decibel Partners and Fixify’s three founders.
The company intends to use the funds to scale its workforce and accelerate product development.
Co-founded by CEO Matt Peters, COO Mase Issa and CTO Peter Silberman, Fixify is a provider of an AI-powered IT help desk solution using a combination of tech and analysts that deliver an IT help desk experience tailored to each company’s environment, workflows and people.
Key features Include:
- An analyst – backed up by AI and automation – talks to every end user to ensure they get the care they deserve.
- Internal IT teams control which tickets go to Fixify by toggling individual use cases such as access requests and account recovery on or off so they can focus on more complex priorities.
- Fixify uses existing help desk processes and ticketing systems so there’s no need to re-train end users on where to go.
- It utilizes machine learning and AI to identify the root cause, diagnose the problem and work toward a resolution more quickly.
- Integration into existing IT ticketing, access management and productivity apps including JIRA, Freshservice, ServiceNow, Okta, Microsoft, Google and Slack.
- Fixify automatically categorizes tickets by use case so IT teams have more visibility into their organizations’ top issues. Efficiency metrics, user sentiment and strategic recommendations help IT teams anticipate problems and proactively resolve them.
FinSMEs
23/10/2024