Infinitus Systems, Inc., a San Francisco, CA-based provider of an AI platform specifically built to automate manual healthcare phone calls, raised an additional $51.5m in Series C financing.
Andreessen Horowitz and Memorial Hermann Health System joined existing investors Kleiner Perkins, Coatue, and GV (Google Ventures) in investing in the company. This brings the company’s total funding raised to $102.9m. Scott Kupor, managing partner at Andreessen Horowitz, joined the Infinitus board as part of this investment.
Infinitus intends to use the funds to accelerate its development efforts.
The healthcare experience for patients and employees is falling short. Inefficiencies in back-office operations lead to delays in access to treatment and contribute to employee burnout from tedious manual processes. Infinitus solves this fundamental problem by enabling payors, providers, and drug manufacturers to automate one of the most time-consuming aspects of healthcare operations — manual phone calls.
Led by Ankit Jain, CEO, and Shyam Rajagopalan, CTO, Infinitus automates phone call conversations for healthcare companies. Through a combination of a multimodal and multi-modal AI system, human-in-the-loop guardrails, and an extensive knowledge graph, Infinitus automates the collection of data that would traditionally be gathered via human-made phone calls.
The purpose-built AI copilot for healthcare, FastTrack, enters general availability today. It enables call center staff contacting payors to bypass tedious IVR systems and hold times, reducing administrative task turnaround time and improving patient support. FastTrack is powered by lnfinitus’s purpose-built AI system for healthcare, which draws from a vast knowledge graph of payor intelligence gathered from over 4 million calls and counting. It knows the right numbers to call, can navigate complex IVR systems, and waits on hold on behalf of reimbursement specialists or other call center staff – dropping callers in once a live payor agent answers. Use cases for FastTrack include claims processing, prior authorizations, and benefit verifications, among others.
FinSMEs
23/10/2024