ResultsCX, a Fort Lauderdale, FL-based provider of customer experience management (CXM) services, acquired Aucera (fka DialAmerica), a Mahwah, NJ-based provider of a customer experience management provider.
The amount of the deal was not disclosed.
Led by Christopher Conway, CEO, Aucera is a contact center delivering more than 100 million experiences a year across both nearshore and offshore locations.
Led by CEO Rajesh Subramaniam, ResultsCX is a provider of customer experience management (CXM) solutions to 130+ global brands, including Fortune 100 and FTSE 250 companies. The company serves customers and businesses across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries globally.
With this addition, ResultsCX will grow its US presence and improve its service capabilities in core verticals including Healthcare, BFSI, and Utilities. Aucera is the latest in a series of acquisitions which include UK-based Huntswood in 2024, Ireland-based Zevas Communications in 2023, and Bulgaria-based 60K in 2022. Over the last three years, ResultsCX has invested over $200M in organic and inorganic growth that has accelerated expansion to a global presence of nine countries, 24,000+ employees, and 130+ clients. These investments have enabled the company to add differentiated capabilities, expand into new markets, and invest in technology.
ResultsCX is backed by ChrysCapital, a $6 billion AUM India-based private equity firm.
FinSMEs
20/03/2025