Workato, a Palo Alto, CA-based provider of an enterprise orchestration platform, acquired DeepConverse, a provider of a generative AI-based support automation platform.
The amount of the deal was not disclosed.
With the acquisition, Workato will introduce AI-driven support automation capabilities into new product offerings.
Led by CEO Ramesh Dommeti, DeepConverse specializes in customer support automation, helping organizations scale their support using AI and automation. The company aims to help support teams work more efficiently by creating a platform allowing customers find answers and perform valuable actions. Its technology allows businesses to enhance their search capabilities using AI, providing real-time, contextual insights that help leverage solutions for various business needs.
Led by CEO Vijay Tella, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real time, driving efficiency and agility. Used by over 12,000 global customers, it empowers organizations of every size to generate new value
FinSMEs
31/03/2025