Inbenta, a Dallas, TX-based provider of an AI platform purpose-built to optimize customer experience, acquired Horizn, a Toronto, Canada-based provider of embeddable interactive product demos.
The amount of the deal was not disclosed.
The acquisition adds a new component to Inbenta’s customer service toolkit, allowing companies to develop, edit and deploy step-by-step tutorials, improving self-service and reducing agent escalation.
Established in 2011 in Toronto, Canada by Janice Diner, CEO, who will transition into a new role as Inbenta’s Head of Marketing, Horizn provides a platform that reduces agent escalations in favor of self-service in the majority (they say 80%) of cases. The company has also been able to establish a large customer base with financial institutions in the U.S., Canada, and the U.K.
Led by CEO Melissa Solis, Inbenta is a global AI platform purpose-built to optimize customer experience, which combines the use of Natural Language Processing, Neuro-Symbolic AI and Generative AI across four digital support communication modules – Chatbot, Knowledge, Search, and Messenger – delivering a complete and configurable solution for any enterprise.
With its headquarters in Dallas, TX, and with regional offices in the U.S., Europe, Brazil and Japan, the company serves over 1,000 global brands across a range of industries, including financial services, travel, ecommerce, telecom, and utilities.
The acquisition follows Inbenta’s announcement of its $40M funding in January 2023 led by Tritium Partners. The company is using its resources to accelerate product innovation (including a broad Generative AI integration announced on August 8, 2023), and to drive new market expansion, partnerships, and additional M&A activity.
FinSMEs
15/08/2023