Salesforce (NYSE: CRM) has signed a definitive agreement to acquire Zoomin, a NYC-based data management provider for unstructured data.
The amount of the deal was not disclosed. The acquisition is expected to close in the fourth quarter of Salesforce’s fiscal year 2025, subject to customary closing conditions.
With Zoomin augmenting Salesforce Data Cloud, the company can empower new use cases for customers across multiple customer touch points. Salesforce’s Agentforce will gain new levels of intelligence, enabling customers to build AI that provides real-time, data-informed responses and actions tailored to individual customer needs.
Led by CEO Gal Oron, Zoomin works on how companies and their customers gain value from documentation. Its intelligent platform ingests all content, from manuals to API docs to support articles, and delivers it as a unified and consistent source of product answers wherever customers are looking, including documentation portal, service cloud, community, or right inside products. It finally helps customers independently find the answers they need while empowering support agents to deliver enhanced support.
Zoomin has been a Salesforce AppExchange partner since 2018 and a Salesforce Ventures portfolio company since 2019. Through the existing partnerships between Salesforce and Zoomin, hundreds of Salesforce customers are already using Zoomin’s unified knowledge product to deliver intuitive experiences to their customers, partners, and employees.
FinSMEs
26/09/2024